How do Wimbledon Championship Mobile E-tickets Work?
By Ed C
Updated 7th December 2021
The All England Lawn Tennis Club (AELTC) has now stopped issuing paper tickets to the Wimbledon Championships. From 2021, tennis fans attending the Tournament will be issued a mobile e-ticket instead.
We explain everything you need to know about the new Wimbledon ticketing process.
Wimbledon mobile phone tickets
The myWimbledon App is compatible with Android and Apple IOS. If you don't have access to a smartphone, tablet or other mobile device, you will not be able to gain access to the Tournament. If you don’t own a mobile device, you could borrow one for the Tournament.
Note that the mobile device you use must be able to access the internet (either through wi-fi or mobile network) as the App will not work without internet access. Your mobile device will need to be able to access the internet as you access the Wimbledon Grounds, as you cannot download the ticket to your device in advance.
What does the myWimbledon App do?
The myWimbledon App is the official Wimbledon Championships App. Developed by the AELTC in conjunction with IBM, the App enables you to:
- Store, manage, share and transfer (debenture tickets) your Wimbledon e-tickets
- View draws and stats during the Tournament
- Read Tournament news and information on specific players
- Set player alerts
- Track live match scores during the Tournament
- Access the official Wimbledon video and radio channels
When will I receive my mobile tickets?
If you are a Wimbledon Debenture Holder, your tickets will be sent out approximately 6 weeks before the start of the Tournament in mid-May. Corporate hospitality tickets are also sent out at around the same time.
If you are lucky enough to have won the Wimbledon Public Ballot, you may receive your tickets in mid-May, or possibly slightly later in the month.
What if I'm taking someone with me?
If you have multiple Debenture tickets, or a pair of ballot tickets, and you intend to take someone with you, you will need to share the tickets with the other person before attending the Tournament. The other attendees will also need to set up a myWimbledon account and the e-tickets can then be shared with them through the App.
Once you have shared the e-ticket with another person, you will no longer be able to see both tickets on your myWimbledon account.
You will be able to recall a shared ticket through the App if, for instance, the other person is no longer able to attend and you want to invite someone else.
Will I need to show photo ID?
Yes. In addition to your mobile ticket, you will also need to present valid photographic ID when entering the Grounds. If you forget to bring your ID, it may still be possible to gain access, but you can expect to be delayed. You must bring original photo ID such as a driving licence or passport and photocopies will not be accepted.
What if I lose or forget my phone?
If you arrive at the Tournament and you have lost or forgotten your phone or mobile device, you should proceed to the nearest Ticket Resolution Point, where a Wimbledon Steward will be able to assist you.
Similarly, if your phone has run out of batteries, or if you are unable to establish an internet connection needed to access your e-ticket, a Steward should be able to assist you at the Ticket Resolution Point.
Can I leave and return to the Wimbledon Grounds during the day?
Yes. You can come and go as often as you please with your mobile ticket. You will need to make sure your ticket is scanned by a Steward or Security Official when you leave the Grounds. You will need to present your ticket and photo ID when you re enter the Grounds.
How do I manage my Wimbledon tickets?
Once you have received your e-ticket, you can manage various aspects of your ticket through the myWimbledon App .
If you are a Wimbledon Debenture Ticket holder, you are entitled to sell any unwanted tickets.
Once you have found a buyer for your ticket, you can transfer it through the App to the buyer. Note that the buyer will also need to have a myWimbledon account and App installed in order to receive the ticket.
Why did Wimbledon migrate to e-tickets?
Managing the typical 500,000 annual attendees to the Tournament with paper tickets was always a logistical challenge. The AELTC had been planning a migration to e-tickets for some time before the COVID pandemic hit. With the Tournament being cancelled in 2020, 2021 was the ideal timing for the rollout of mobile tickets.
Managing and tracking access to the Grounds, reallocating returned tickets and allowing people to leave and re-enter the Grounds are greatly simplified with mobile tickets.
Secure your place at the 2023 Championships now
We currently have Wimbledon Debenture Tickets available to buy for Centre Court and No.1 Court, for every day of the 2023 Championships.
To get the ball rolling:
Green & Purple client benefits: Travel pass for travel to and from Wimbledon, Assistance with dining reservations in Debenture restaurants, Specialist team on hand to discuss queries or advice.
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